Due to the nature of our services, refunds are not available.

 

Clients have the right to discontinue services at any time. However, if a contract is terminated during an ongoing billing month, no refunds will be issued for that month. Clients must provide written notice of cancellation via email or text message at least 15 days prior to the cancellation date. If the required notice is not provided, a cancellation fee equal to one month of service will apply. Future billing will stop following cancellation, but partial or prorated refunds will not be provided.

 

Refunds will not be granted if the client disregards RankWise’s recommendations or approvals regarding SEO strategies, including White Hat SEO practices, research techniques, content modifications, keyword optimization, website evaluations, connectivity, site structure, or related SEO recommendations.

 

No reimbursement will be provided if the client hires another SEO agency during the active contract period or independently implements SEO-related changes to their website, Google Business Profile, Google listings, or other properties being managed by RankWise.

 

If the client fails to provide the necessary website, hosting, account, or platform access required for SEO implementation, or if the website is inactive, inaccessible, or malfunctioning, no refunds will be processed.

 

Once mock-up designs have been approved and the project has entered the development, implementation, or testing phase, refunds will not be issued.

 

Cancellations for special event-based services or promotional services coordinated by the RankWise sales team are not accepted without the required notice. These are exclusive, time-sensitive offers and require a minimum of 30 days’ written notice for withdrawal.

 

Although SEO and other digital marketing services are non-refundable, clients may request cancellation by providing at least 15 days’ written notice.

 

Refunds will not be provided for projects that have remained inactive, paused, or on hold for more than 30 days.

The customer understands and agrees that if the customer initiates a chargeback and/or merchant dispute with their issuing bank for services they have received and for which payment is legitimately owed, and the customer successfully recovers disputed funds that would otherwise be payable to RankWise, RankWise reserves the right to provide the issuing bank, payment processor, or other relevant parties with documentation demonstrating that the customer received the applicable services. This documentation may include service records, communications, approvals, agreements, invoices, project activity, and this Cancellation and Refund Policy.

 

For cancellation requests or questions regarding this policy, clients may contact RankWise at ask@rankwise.us.